Strategies if you are having trouble connecting

  1. Make sure Bluetooth© is turned on for both devices
  2. Open NearAuth.ai on your phone and leave it open for 30 seconds.
  3. On your computer, look for an "N" icon in your menu-bar. If it exists, right click it and select "Reconnect." If it doesn't exist, open up the NearAuth.ai app and click Start.
  4. Turn off Bluetooth© on both of your devices off for 10 seconds. See if reconnection occurs after turning them both back on.
  5. If your devices are paired, delete the pairing and re-pair them. If they are not pair, pair them.
  6. Contact us at help@nearauth.ai or call us at (607) 238-3533.