Strategies if you are having trouble connecting

  1. Make sure Bluetooth(c) is turned on for both devices
  2. Open NearAuth.ai on your phone and leave it open for 30 seconds.
  3. Look for an "N" icon in your menubar. If it exists, right click it and select "Reconnect." If it doesn't exist, open up the NearAuth.ai app and click Start.
  4. Turn off Bluetooth(c) on both of your devices off for 10 seconds. See if reconnection occurs after turning them back on.
  5. If your devices are paired, delete the pairing and re-pair them. If they are not pair, pair them.
  6. Contact us at help@nearauth.ai or call us at (607) 238-3533.